It’s hard do convey just how rewarding and educational the effort towards ISO9001:2015-certification has been for us. We are very pleased with the results and even had fun doing so!

Since our start in 2004, we have worked for a quality system that has been in accordance with ISO9001:2000/2008, which was a minimum requirement from most of our partners. Internally, this worked well, and we did not reflect too much on the system itself during our busy working day.

This spring we were revised by one of our customers, and we made the decision to take it one step further, i.e. to become ISO certified with the most recent standard. We decided to spend the resources required to achieve this – both economically and time-wise.

We consulted with Wergeland Corporate Development, and they did a great job on leading the way on the matter – and keeping us on track towards the goal.

We set a goal to finish before the end of September, which was basically quite a hairy target according to our ISO advisors – but we did manage without any problems!

We are proud to announce the two steps involved in becoming certified were achieved with distinction – and completely without discrepancies!

But what does this mean for our partners?

The Kiwa Certification Body (formerly Technological Institute) reviews the benefits of the ISO9001:2015 as follows

• It is largely about making your customers happy
• It is proof that your company is actively working to meet the highest standards of quality and customer satisfaction.
• Motivate and engage employees with clear and efficient internal processes.

The practical implications for our partners is thus

• The certification in this standard ensures even better internal processes, which in turn will further enhance the quality of our services.
• Customer and consultancy satisfaction has always been important to us here at Folk, and with this certification in place we commit ourselves to focusing on continuous improvements.
• Our partners can feel confident that at Folk, we take quality seriously.